Pi's Preparedness Probe #4

(eBay Purchase Protection Quiz)


Effective date: June 8, 2009
Did you purchase something on eBay USA, and are you covered by eBay's Purchase Protection Policy?
Answer these questions to see if you really know.
(This is NOT an official eBay or PayPal document. Usual disclaimers apply)
The eBay policy is at http://pages.ebay.com/purchaseprotection/index.html


These questions concern eligibility for eBay's Purchase Protection Policy (PPP)

1. I paid with a credit card, and started a credit card chargeback. the PPP will also apply, and refund me.
True
False

2. I am thinking about buying a vehicle on eBay. The PPP will refund my money if I don't get the vehicle, or have to return it to the seller, or if it has problems.
True
False

3. I was cheated on a real estate deal on eBay. Thankfully, the PPP will protect me.
True
False

4. I paid for the item with PayPal, and have filed a claim with them. No matter what PayPal decides, the eBay PPP will still protect me.
True
False

5. I asked the seller if s/he would accept a money order or check as payment for an item to be mailed to me. The seller said "OK", so I paid that way. Now I have a problem with the item. The PPP will protect me, since the seller did not solicit the money order or check.
True
False

6. The seller allowed me to make a deposit, then pay in full later. Both payments were made via PayPal. When I received the item, I found it had a problem, but the seller will not refund me. The PPP will refund me because I paid with an "Acceptable Payment" method
True
False

7. I contacted the seller after the sale, and s/he agreed to give me a special price. The seller sent me an email (not an eBay invoice) for the new amount, because eBay would not let them change the price after the auction closed. I paid the amount shown in the email well over two weeks ago, but I still have not received the item. If I do not get the item, the PPP will reimburse me.
True
False

8. I used an approved method of paying, and received the item in a short time, but the item is clearly counterfeit (or, at least, not authentic). I do not want to ship the thing back to the seller. What will eBay make me do in order to get a refund?
Ship it back anyway
Send it to eBay for investigation
Destroy it
Resell it on eBay

9. I paid using an approved method, but the seller has not sent me a tracking number, a delivery estimate or a refund. What is the minimum number of business days after payment to wait before filing a claim with eBay?
5
7
10
21

10. I paid using an approved method, but the transaction seems to be going sour. What is the maximum time I can wait before filing a claim with eBay?
7 days
21 days
45 days
60 days

11. I opened an Item Not Received claim with eBay. How much time (in business days) does the seller have to respond before eBay does something?
5 days
7 days
21 days
45 days

12. I think I qualify for PPP. What do I do to start the claim process?
Phone eBay
Visit the eBay Resolution Center
Contact my payment provider
Ask in the Answer Center




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